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The Customer Forum: A Scottish Contribution To A Hydro World

World Water Congress 2015 Edinburgh Scotland
7. Valuing water : monetary and non-monetary dimensions
Author(s): Stephen Littlechild

Stephen Littlechild


  • Background
  • Price control reviews in Scotland
  • Why was the Customer Forum created?
  • How did it go about its tasks?
  • What did it achieve?
  • What difference did it make?
  • What made the process work?
  • What might be done differently?
  • Could other countries do it?
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